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Wayne Rutherford, School Director 
The American School of Milan (ASM)

Jon Hansen of Global School Operations (GSO) conducted an Admissions process and Enrollment Management workflow audit for The American School of Milan in 2022. He was thorough, thoughtful, and curious in his interview process, and demonstrated superb systems, financial, and practice thinking as well as fluency in our key software applications in his feedback and ongoing coaching of our leadership team.


Jon's extensive report provided 60+ actionable suggestions for workflow and customer-experience improvements. He has been conscientious and generous with follow-up support (both onsite and remotely) and continues to be available as a sounding board for operations questions for our leaders.


I enjoyed working with Jon and highly recommend (and have recommended) him to peer schools for operational reviews. His extensive international school experience informs his work and thinking.

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